What if my package gets lost?Updated 6 months ago

Ugh — we know how frustrating that feels. If your tracking hasn’t updated, don’t stress. We’ve got you 💚

First, a quick timing check:

Shipping can take up to 7 business days, and it’s totally normal for tracking to pause for a day or two while carriers process and move packages. Even if it looks “stuck,” the majority of orders are delivered within that 7-business-day window.

When to reach out

If:

• It’s been more than 7 business days, and

• Your tracking hasn’t updated for more than 2 consecutive days

Please contact us through this form.

Once we confirm the delay, we’ll get a replacement shipped out to you ASAP 💚

We want you enjoying your products — not refreshing a tracking page. If something feels off, let us know and we’ll take care of it.