Order Questions
How do I cancel my order?
We understand. Sometimes it's just not the time. If you need to cancel, here’s how:. First, your order must still be processing. If it has already been packed or shipped, I'm sorry, but it's too late. If it's still processing, our team’s got you. Jus
Can I remove or add anything to my order?
I'm so sorry, but once an order is placed, we are unable to add or remove items to the order. However, if you need to update your shipping address or contact information, we can do that if it's not already shipped! Contact us here if you need to edit
How do I update my delivery address?
Typos. We hate them! If you entered the wrong delivery address on your order (or it was automatically updated by ShopPay, Apple Pay, etc), contact us immediately! If your order is still in processing (typically 1 business day), we may still be able t
Can I purchase Reale Actives with my HSA/FSA?
Not just yet! While we don't accept Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) yet, we're considering this for the future.