What if my package gets lost?Updated 11 days ago

Ugh — we know how frustrating that feels. If your tracking hasn’t updated, don’t stress. We’ve got you 💚

First, a quick timing check:

US orders 🇺🇸

Shipping can take up to 7 business days. It’s totally normal for tracking to pause for a day or two while carriers process and move packages.

Canadian orders 🇨🇦

Shipping can take up to 9 business days. It’s normal for tracking to pause for a day or two as your package makes its way to you.

When to reach out

• If your order has passed the expected delivery window and your tracking hasn’t updated for more than 2 consecutive days

Please contact us through this form.

Once we review the delay and confirm your package is lost, we’ll help make it right 💚

We want you enjoying your products, not refreshing a tracking page. If something feels off, let us know and we’ll take care of it!