Shipping Questions
What if my package gets lost?
Ugh — we know how frustrating that feels. If your tracking hasn’t updated, don’t stress. We’ve got you 💚. First, a quick timing check:. US orders 🇺🇸. Shipping can take up to 7 business days. It’s totally normal for tracking to pause for a day or t
What if my order arrives damaged?
Oh no! That is not okay. If your order arrives damaged, rest assured, we will get that replaced asap. Please send us a message here and include your order number, which item(s) were damaged, and a picture (cell phone quality is fine) of the damage. W
What if my order is missing an item(s)?
Oh no! Someone forgot their coffee when packing your order. If your order arrives missing an item(s), we will get that replaced asap. Please send us a message here and include your order number, and which item(s) were missing. We will be sure to shar
What is your shipping policy?
Great question!. US Shipping 🇺🇸. Our standard shipping time within the United States is up to 7 business days. We offer free shipping on orders over $50 USD, and shipping is $10 USD for orders under $50 USD. Canada Shipping 🇨🇦. Standard shipping
How much does shipping cost?
US Shipping 🇺🇸: We offer free standard shipping on orders over $50 USD. For orders under $50 USD, shipping is $10 USD.Canada Shipping 🇨🇦: We offer free standard shipping on orders over $140 CAD. For orders under $140 CAD, standard shipping is $20
Do you offer free shipping?
We do! US Shipping 🇺🇸 We offer free shipping on orders over $50 USD. Orders can take up to 7 business days to reach you. Canada Shipping 🇨🇦 We offer free standard shipping on orders over $140 CAD. Orders can take up to 9 business days to reach yo
How long does delivery take?
Standard shipping for US orders is up to 7 business days. Standard shipping for Canada is up to 9 business days. If you've placed an order, watch your email for when your order is packed, shipped, out for delivery, and delivered!
My order was marked delivered but it’s not here.
Oh no! This can happen for a few reasons. First, a few questions:• Was it delivered to another household member?• Was it delivered to a neighbor?• Was it delivered to a mailroom or front desk (if you’re in an apartment or multi-family building)?• Was