Shipping Questions
What if my package gets lost?
Ugh — we know how frustrating that feels. If your tracking hasn’t updated, don’t stress. We’ve got you 💚. First, a quick timing check:. Shipping can take up to 7 business days, and it’s totally normal for tracking to pause for a day or two while car
What if my order arrives damaged?
Oh no! That is not okay. If your order arrives damaged, rest assured, we will get that replaced asap. Please send us a message here and include your order number, which item(s) were damaged, and a picture (cell phone quality is fine) of the damage. W
What if my order is missing an item(s)?
Oh no! Someone forgot their coffee when packing your order. If your order arrives missing an item(s), we will get that replaced asap. Please send us a message here and include your order number, and which item(s) were missing. We will be sure to shar
What is your shipping policy?
Great question!. Our standard ground shipping time within the United States is 7 business days. We offer free Ground shipping on orders over $50! For orders under $50, shipping is $10. If you return your item, we do not refund shipping charges. Need
How much does shipping cost?
Domestic Shipping in the United States: We offer free standard shipping on orders over $50. If your order is under $50, shipping is $10. Express shipping in the United States: Express shipping is available for $20 and arrives within 2–3 business days
Do you offer free shipping?
We do!. We offer free shipping for orders over $50 within the United States. Orders can take up to 7 business days to reach you. Please Note: The excitement is reale 💚 We're seeing higher order volume right now, so processing may take up to four bus
How long does delivery take?
Standard shipping for US orders is up to 7 business days. Express Shipping is available for $20 and arrives within 2–3 business days once shipped. If you've placed an order, watch your email for when your order is packed, shipped, out for delivery, a
My order was marked delivered but it’s not here.
Oh no! This can happen for a few reasons. First, a few questions:• Was it delivered to another household member?• Was it delivered to a neighbor?• Was it delivered to a mailroom or front desk (if you’re in an apartment or multi-family building)?• Was